FAQ
Have a question? Let us know!
Frequently Asked Questions
How do I sign up?
It’s simple. Go to the signup page here
- Complete the registration form.
- Select the North Myrtle Beach store.
- Select a subsciption plan. You can find the subscriptions on the pricing page.
- Enter a credit card.
What payment methods do you accept?
We accept all major credit cards.
What do you mean by a recipient?
Preferred Postal charges by how many mail recipients you have in your subsciption. Each person (or entity) that you choose to have us forward mail for is a recipient.
We will only process mail for registered recipeints so it is important to make sure you add your reciopients to your account correctly. Preferred Postal automatically make the user/owner of the account a recipient. You may edit this to change to someone else or, perhaps, your company.
If we receive mail for any addressee that is not a registered recipient, we will return the mail to the sender.
Can I use my Preferred Postal mailbox as my home or buiness address?
Generally yes. While some financial and government institutions will not accept mailboxes of any type, online business listings, including Google, will accept your Preferred Postal address.
What can I not send to my Preferred Postal mailbox?
We cannot accept any hazardous. perishable or restricted material. These items will be discarded if they are unable to be returned to sender.
Where can I download the Preferred Postal mobile app?
Preferred Postal mobile app is available for both Anroid and IOS phones.
How do I cancel my account?
Login to your account. On your customer dashboard’s top menu click on the Settings tab. Then, on the left-hand vertical menu click on Subsctiption. Find your subscription and click on the red “Cancel Subscription” button.
What is the USPS 1583 form and what is its purpose?
The United States Postal Service (USPS) regulates commercial mail receiving agencies (CMRA). Preferred Postal and its partners are required by the USPS to follow its rules and regulations. The USPS requires each mail customer to complete form 1583, which authorizes the CMRA to receive their mail. Without this form, we are required to return your mail to the sender.
Download a form and get hlep here.
More questions? Send us a message.
